Contact File Genie
Have a question about our free browser-based file tools, need help, or want to share feedback? Send a message and the File Genie team will get back to you.
Get in Touch
Frequently Asked Questions
How do I contact the File Genie team?
Use the contact form on this page with your name, email, and message. We will reply with next steps as soon as we can.
What can I ask about?
You can reach out with questions about File Genie tools, feedback, partnership ideas, or related product support.
Are File Genie conversion tools free to use?
Yes. The image and PDF tools on File Genie are free to use in your browser with no account required.
How secure is my data when using File Genie tools?
File conversion tools process files locally in your browser. Your files stay on your device and are never uploaded or sent to our servers. Contact-form messages you submit are used only to respond to your inquiry.
Can I use File Genie on mobile devices?
Yes. File Genie is web-based and works on modern browsers for smartphones, tablets, and desktops.
How quickly will I get a reply?
We aim to respond as soon as possible. Response time can vary depending on message volume and the detail of your request.